Privacy Policy

1. Introduction

Custom Palm Bay Concrete ("we," "our," or "us") operates the website at palmbayconcretecompany.com. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding that information. By using our website or contacting us to request services, you agree to the practices described in this policy.

If you have questions about this policy, you can reach us at contact@palmbayconcretecompany.com or by phone at (321) 294-0342.

2. Information We Collect

We collect information in two ways: directly from you and automatically through your use of our website.

Information You Provide Directly

• Your name and contact information (phone number, email address)
• Your service address or project location
• Details about the project you are requesting
• Any other information you choose to include in a message or form submission

Information Collected Automatically

• Browser type and version
• Pages visited and time spent on the site
• Referring website or search engine
• General geographic location (city or region level, based on IP address)
• Device type (desktop, mobile, tablet)

We use cookies and similar tracking technologies to collect this information automatically. You can disable cookies in your browser settings, though some site features may not work as expected if you do.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests and service inquiries
• To schedule and complete service appointments
• To communicate with you about your project status
• To send follow-up messages related to a completed or pending project
• To improve our website and understand how visitors use it
• To comply with applicable laws and regulations

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing unrelated to the services you contacted us about.

4. Cookies and Analytics

Our website may use third-party analytics tools (such as Google Analytics) to understand site traffic and usage patterns. These tools may set cookies on your device and collect information about your browsing behavior on our site. The data collected is aggregated and anonymous - it is used to understand how visitors interact with our website, not to identify individual users. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

5. Third-Party Services

We use third-party services to operate our website and process contact form submissions. These services may receive limited information necessary to perform their functions. We do not authorize these parties to use your information for any purpose other than providing services to us. Our website is hosted on Vercel, and our contact form is provided by Tally. Each third-party service has its own privacy policy governing how it handles data.

6. Data Retention

We retain your contact information and project details for as long as needed to complete your project and for a reasonable period afterward for record-keeping and follow-up purposes. If you would like us to delete your information, please contact us using the details in Section 8 and we will honor your request where technically feasible and not required by law.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of certain data uses

To exercise any of these rights, contact us at contact@palmbayconcretecompany.com. We will respond to your request within a reasonable timeframe.

8. Contact Us About This Policy

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically if you are a regular visitor. Continued use of our website after any changes constitutes your acceptance of the updated policy.